Privacy policy

Last updated: May 20, 2025

This Privacy Policy explains how La Femme House ("La Femme House", "we", "our", or "us") collects, uses, shares, and protects your personal information when you visit or interact with maisonelisia.com (the "Site") or use our services (the "Services").

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not access or use our Services.

Updates to This Policy

We may revise this Privacy Policy to reflect operational, legal, or regulatory changes. We will update this page accordingly, and the “Last updated” date will indicate the changes.

Information We Collect

  • Information You Provide: Name, email, phone number, shipping and billing address, account credentials, order history, and communications.
  • Automatically Collected: Usage data, IP address, browser/device info, pages viewed, via cookies and similar technologies.
  • From Third Parties: Payment providers, and marketing platforms.

How We Use Your Information

  • To Provide Services: Order processing, delivery, returns, customer support.
  • Marketing: Promotional emails, product recommendations (with opt-out options).
  • Security: Fraud detection, misuse prevention.
  • Improvement: Analyze interactions to enhance service quality and user experience.

Cookies

We use cookies to remember preferences, analyze traffic, and tailor content. You can control cookie settings in your browser, but doing so may affect functionality.

How We Share Your Information

  • With service providers (e.g., delivery & payment partners)
  • With business/marketing partners under contract
  • When required by law or for protection of our rights
  • With affiliates in our business group

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors.

Security and Retention

We use commercially reasonable measures to safeguard your data. Retention is based on the purpose of collection, legal obligations, or business needs.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information
  • Restrict or object to data use
  • Withdraw consent where applicable
  • Receive a copy of your data (data portability)

To exercise these rights, please contact us at shop@lafemmehouse.com. We may need to verify your identity before processing your request.

International Transfers

Your information may be processed outside your country. We use legal safeguards like Standard Contractual Clauses to protect your data.

Complaints

If you believe your privacy rights have been violated, please contact us. If unresolved, you may lodge a complaint with your local data authority.

Contact

For questions or concerns about our privacy practices, please email: shop@lafemmehouse.com

Because at La Femme House, your trust and privacy are always in style.