Refund policy


You are our valued customer ❤️.

U.S. Orders – Domestic Returns

Most of our products ship from U.S.-based warehouses, which allows us to offer domestic returns for U.S. customers on eligible items.

Return Eligibility

  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Return requests must be submitted within 7 days of delivery
  • Approved returns must be shipped back within 7 days of approval
  • For split deliveries, the return window begins on the final package delivery date

Return Authorization (RA) Required

All eligible domestic returns require a Return Authorization (RA) number.
Once your request is approved, we will email you an RA number and return instructions.

✅ Important

  • Returns sent without an RA number may be refused or delayed.
  • The RA number must be included with your return package.

Return Shipping & Tracking

  • Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
  • We strongly recommend using a tracked shipping service.
  • Please share your return tracking number once shipped so we can monitor delivery and process your return faster.

Refunds (Store Credit / Refunds)

  • Returns are processed within 5–7 business days after we receive and inspect the return.
  • Returns that do not meet eligibility requirements may be subject to a restocking fee (up to 20%) or may be declined.

Items Shipped from Partner Locations

Some items are fulfilled from partner warehouses outside the United States. Due to international shipping costs, customs procedures, and long transit times, physical returns for these items may be costly or impractical.

How these returns are handled

  • Returns are not guaranteed for internationally fulfilled items.
  • We offer store credit as the fastest and most convenient resolution.
  • In certain cases, we may offer a replacement or store credit instead of a physical return.

Eligible Issues

We will gladly assist if an item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing

Reporting Window

  • Issues must be reported within 7 days of delivery.
  • Please include your order number and clear photos or videos of the issue.

In most cases, items shipped from international partner locations do not need to be returned. We will advise you on the best solution after review. If an item is confirmed defective, we may offer store credit or a replacement where appropriate.

Store Credit

For items that are not eligible for physical return, store credit may be offered at our discretion.

Why store credit?

  • Faster resolution
  • No return shipping delays
  • Full value retained for future purchases

Store credit:

  • Never expires
  • Can be used on any eligible item
  • Is issued after review and approval

Non-Returnable Items

The following items are final sale and not eligible for return or refund unless damaged or incorrect:

  • Bodysuits
  • Intimates / lingerie
  • Swimwear
  • Jewelry
  • Beauty products
  • Clearance or marked Final Sale items

Order Cancellations

  • Orders may be canceled only before processing begins.
  • Once an order is in fulfillment or shipped, it cannot be canceled.
  • Customized or made-to-order items are non-cancelable.

How to Request a Return or Report an Issue

Please contact us before sending anything back.

Email: shop@lafemmehouse.com
Include:

  • Order number
  • Reason for return or issue
  • Photos or videos (if applicable)

We respond within 24–48 business hours.

Important Notes

  • Return eligibility is determined by the fulfillment location of the item.
  • If you ordered the wrong size, please double-check sizing details before purchase—size-related issues are the customer’s responsibility.
  • Delivery delays caused by customs, incorrect addresses, or circumstances beyond our control are not refundable.
  • This policy may be updated at any time without prior notice.

By placing an order with La Femme House, you agree to this Returns & Store Credit Policy.

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